Why Recertification is Required

Government rules require this annual renewal to ensure that benefits are only provided to those who remain eligible. It’s a simple check-in to prevent fraud and confirm that your situation (like participation in SNAP or Medicaid) has not changed. Completing it on time is the only way to keep your service without interruption.

The 3-Step Recertification Process

• Step 1: Receive a Notification

  You will receive reminders via mail, text, or email 90 days before your deadline. These official notices will come from your phone provider (like AirTalk or Cintex) or directly from the Universal Service Administrative Co. (USAC).

• Step 2: Complete the Form

  Follow the instructions in the notice to recertify. The easiest way is online using the official USAC portal. You will need to provide your full name, date of birth, or your Lifeline Application ID.

• Step 3: Submit Before the Deadline

  You typically have a 60-day window to complete your recertification after receiving the first notice. Do not wait until the last minute to avoid any risk of service disconnection.

4 Ways to Recertify Your Benefits

What If I Missed the Deadline?

If you miss your recertification deadline, you will receive a 15-day notice before your service is disconnected. If you are disconnected, you will lose your benefit and must reapply from the beginning to get a new phone and service. If this happens, our guides can help you start over.

Avoid Disconnection: 5 Quick Tips

• Keep your contact information (mailing address, email) updated with your provider so you receive notices.
• Watch for official mail from your provider or an envelope marked “USAC – Lifeline Support.” Do not ignore it.
• Respond to reminders as soon as you get them. The process is fast, and it’s best to get it done early.
• Keep proof of your eligibility (like a Medicaid card or pay stub) handy in case you need to re-verify.
• If you are no longer eligible, notify your provider to de-enroll from the program.